The Screwdriver Solution: Efficiency Hidden in the Everyday
One company saved millions — not with automation or restructuring, but by making tools easier to reach. Small fixes can bring big results.
How to Take a Nimble Approach to AI Governance
AI governance is not just about defining do’s and don’ts. It’s about cultivating an environment in which AI initiatives are more likely to succeed.
Telling Stories with Data: Communicating Insights for Impact
Raw data doesn’t inspire change — but the right story does. Learn how to present data in ways that engage, inform, and drive results in government.
AI: How to Drive Gains in Efficiency and Innovation
Most agencies may not know all the ways AI could transform their operations and services, but they know it will. Here are tips for what’s ahead.
New Leadership Power Move? (Hint: It’s What Modern Parents Now Practice Daily)
All leaders face the same quiet tension: the balance between Being vs. Doing. But a third way that incorporates both may be the way to thrive.
The Hidden Cost of Decision Debt: Why Government Can’t Afford to Keep Kicking the Can
In government, some decisions age like fine wine, others like unrefrigerated milk. Address “decision debt” before it compounds into a crisis.
How Agentic AI Is Teeing Up a New Era of Automation
In this video interview, UiPath’s Chris Radich discusses how government agencies can get ready for the agentic AI era.
Data-Driven Decision Making: Improving Public Services Through Insights
Explore how data can drive more effective decisions, improve program outcomes, and build transparency — no technical expertise required.
Revenge of the Middle Manager: The Unsung Hero of the Tech Future
While CIOs and consultants draw the headlines, it’s mid-level managers, armed with Excel, grit, and five calendar invites, who drive transformation.
How to Verify Identities in a Complex Data Landscape
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
How Federal Health Agencies Can Step Up Their Cyber Defenses
Federal healthcare organizations hold a wealth of personal health information that’s often vital to carry out national security, readiness, and disaster response efforts. Unfortunately, that also makes these agencies prime targets for both criminal and nation-state adversaries. Let’s take a look at common pain points agencies might experience while trying to protect their data: •Read… Read more »
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.