Featured Resource
Featured Resource
With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year. End the year on an educational note with ourRead… Read more »
Discover why government survey response rates are plummeting and learn 5 game-changing strategies to create surveys people actually want to take! From avoiding survey overload to respecting anonymity, this article provides practical tips to boost participation and ensure your decisions are backed by solid data. Don’t let poor survey design lead to misguided policies. Click… Read more »
In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.
It’s a formidable challenge. Deliver human services to nearly 2.5 million people across the 7,000-square-mile expanse of Riverside County, California — and do it effectively and efficiently. From bustling urban centers to remote desert locales, the county’s needs are as varied as its geography. To meet those diverse needs, county officials recently adopted an integratedRead… Read more »
It’s almost 2025, which means it’s time to start thinking about your goals and plans for the upcoming year. In the latest edition of Management Minutes with Mika, workplace transformation strategist Mika Cross discusses how to prepare for and set short and long-term goals with Defense Department senior executive and podcaster Love Rutledge. Let’s exploreRead… Read more »
Federal agencies are focusing on technology-driven supply chain resilience to secure continuous service delivery, mitigate risks from global interdependencies, and ensure cybersecurity, data-driven insights, and cross-sector collaboration, strengthening their infrastructure against disruptions and vulnerabilities.
Agencies cannot discuss future innovation without also talking about cybersecurity. Let’s dive into some key considerations for agencies to create a secure digital ecosystem: Building a Stronger Cyber Foundation Agencies need to address two givens in today’s cyber landscape: that the risk of attacks continues to grow —so they need to adopt better defenses —Read… Read more »
In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »
In today’s threat environment, where ransomware and other attacks aim to steal and exploit user credentials, a focus on identity “is the first step in securing state and local systems,” said James Imanian, Senior Director, U.S. Federal Technology Office at CyberArk. Yet many state and local IT teams struggle to implement strong identity controls.
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
In our modern world, we’re often caught up in the whirlwind of thoughts, plans, and to-do lists. Our minds race from one task to the next, rarely pausing to tune in to the wisdom of our bodies. We become disconnected from the subtle cues and signals that our bodies are constantly sending us – the… Read more »
As agencies accelerate their adoption of artificial intelligence-based solutions, they need to ensure the underlying data is AI-ready. In this video interview, Andrew Churchill of Qlik and Piyush Bothra of AWS discuss how to lay a strong data foundation for AI initiatives.
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
Tips and takeaways from the experts on how to make the most of community surveys.
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »
